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Recognitions

I-CARE Stories, Patient Letters

SEMC Emergency Department and Intensive Care Unit

Recognition Date:
February 2018
Nominated By:
A Grateful Family

An I-CARE Grateful Family Letter Demonstrating Compassion

Late last year my mother passed away peacefully in the Intensive Care Unit. I am writing to make you aware of two very special, outstanding employees.

My mother collapsed with a heart condition. She was rushed to the... continue

Patient Letters

Inpatient Rehabilitation Unit (IRU) Staff

Recognition Date:
February 2018
Nominated By:
A grateful IRU patient

As a 46 year old stroke patient, I was very scared and didn't know what to expect. When I first arrived at the IRU, I was welcome by the staff. It was their priority to make me feel as comfortable and safe as possible. My stay here has been truly a home away from home. The staff treated me with... continue

Cardiac Services and ED Staff at the St. Elizabeth Campus

Recognition Date:
January 2018
Nominated By:
A Grateful Patient

I recently was a patient of Cardiac Services in the Cath Lab, ED and on 2C at the St. Elizabeth Campus of MVHS. This was not an easy time for me, having to deal with unknowns and being in a situation that was really out of my control.

The expertise and caring attitude of the staff, however... continue

St. Luke's Nursing Staff

Recognition Date:
January 2018
Nominated By:
A Grateful Patient

I went into Faxton St. Luke's Healthcare on 11-30-17 for a re-section of cancerous bladder tumors performed by Dr. Kaye.

I was fortunate to be cared for by two of your RN's, Ann and Amy who both impressed me more than I could have possibly expected. They both were so genuine, kind,... continue

Dr. Robertson and the Washington Mills Medical Office Staff

Recognition Date:
December 2017
Nominated By:
A Grateful Patient

I just want to let you know how great Dr. Robertson and his staff at your Washington Mills location are. The girls at the front desk are great, his nurse coordinator, Jaime, is awesome. It took me a long time to find a doctor who didn’t appeared to be rushed and genuinely seems like he cares! I... continue

St. Elizabeth Campus Emergency Department Staff

Recognition Date:
December 2017
Nominated By:
A Grateful Family Member

The care my mother received from the SEMC ED staff last night was the most professional, courteous and wonderful care that she has ever received in all the years coming here. The nursing staff and physician were outstanding. Thank you!

Nicole Nichols, Wound Care nurse at the St. Luke's Campus

Recognition Date:
December 2017
Nominated By:
A Grateful Family Member

I am writing to commend Nicole Nichols, Wound Care nurse at the St. Luke's Campus. In October, my brother had surgery and ended up with a temporary colostomy, and I am his main appliance changer. Since he has been home, we have had trouble getting colostomy supplies due to manufacturers' back... continue

St. Luke's Campus Surgical and Pediatric Staff

Recognition Date:
December 2017
Nominated By:
A Grateful Mom

I just wanted to take a moment and thank the amazing St. Luke's staff for taking such a good care of my son during our 24-hour stay. Surgery went great; now the healing begins. To the OR staff, I can't even thank you enough for dealing with this emotional mommy, from the bottom of my heart I... continue

St. Luke's Campus Emergency Department

Recognition Date:
December 2017
Nominated By:
A Grateful Patient

I began to have severe pain behind my ear, which became worse the next day and day after. The following day, I awoke with no taste in my mouth or on my tongue; by 2 p.m. that afternoon I couldn't shut my right eye and by 5 p.m. I couldn't control the right side of my mouth. Not certain what was... continue

Cardiac Care at MVHS

Recognition Date:
November 2017
Nominated By:
Dr. William Hall, Whitesboro

The story below first appeared in the Letters to the Editor section of the Utica Observer-Dispatch on Saturday, November 25, 2017:

You Needn’t Leave Utica for Cardiac Care

Many people in our area believe they should go to a main cardiac center for their heart surgery. My... continue

Phelbotomist Shelly DeBernardis at the Whitesboro Medical Office

Recognition Date:
November 2017
Nominated By:
Family Member of Patient

My family have all been patients at the Whitesboro Medical Office for many years. Our youngest son is autistic and sometimes requires special considerations and accommodations for his healthcare delivery. He has a particularly acute fear of needles. Every year we try to do all of his... continue

ICU Staff

Recognition Date:
November 2017
Nominated By:
A Grateful St. Elizabeth Patient

During my entire stay, I was attended by staff who exhibited the highest degree of professionalism, knowledge and personal concern for me as one of their patients. I would like to highlight RN Darlene, a traveling nurse, RNs Jackie, Alyssa, Mary and Lyubov, and NT Darnell. They each exemplified... continue

St. Elizabeth Orthopedic Staff

Recognition Date:
October 2017
Nominated By:
An orthopedic patient at our St. Elizabeth Campus

Friday October 13, I underwent a successful left anterior hip replacement at St. Elizabeth’s. From check in at 5:30 a.m. to discharge home with a cane at 2:30 p.m., the staff is to be commended for the wonderful care and attentiveness to getting me up on my feet again. There was never a time of... continue

ICU and Neuro Peds Staff at St. Elizabeth Campus

Recognition Date:
October 2017
Nominated By:
A Grateful Patient

In early October, 2017, I was admitted to St.Elizabeth with a very serious illness. After receiving excellent treatment at ICU, I was admitted to the Neuro Peds Unit for an extended period of time. The nurses and student nurse Krystal took great care and concern for my recovery. Amber Hegamin,... continue

Megan and Lisa

Recognition Date:
October 2017
Nominated By:
A patient of our Rehabilitation Services

I attended crutch training this morning. I wanted to pass along to you the excellent experience I had with my trainer Megan, as well as Lisa whom guided me through the paperwork. I am a branch manager for a local bank, and I understand the value of excellent service. I am sure you understand how... continue

Cardiac Cath Lab Team

Recognition Date:
September 2017
Nominated By:
A Grateful Family Member

I would like to commend the staff of St. E's for the superb service they rendered to my mother-in-law on the cardiac cath floor... Everyone we -- the family -- encountered was pleasant and caring and provided exceptional support and assistance. Everyone was friendly, took time to add a personal... continue

Staff at St. Elizabeth Campus

Recognition Date:
September 2017
Nominated By:
A Grateful Family Member

We wish to thank the doctors, nurses, techs, aides and support staff who cared for our loved one during his recent stays at your hospital. He was treated with care and professionalism by the ER doctors, nurses and techs before being admitted and receiving an angioplasty and three stents. Another... continue

St. Elizabeth Campus 4th Floor Staff

Recognition Date:
August 2017
Nominated By:
A patient at the St. Elizabeth Campus

I cannot begin to thank the 4th Floor staff enough. From the doctors, nurses and support staff, the care and treatment I received was second to none. Everyone I came in contact with was extremely polite, efficient and extremely professional. I lacked for nothing, and any questions I had were... continue

Cathy Krowicki, Kathleen Fulmer and Barb Bellstedt

Recognition Date:
August 2017
Nominated By:
A patient at the East Utica Medical Office

I just want to thank you for everything you've done. I don't think you realize how much you've helped me -- listening, pushing me when I needed it, advice, caring and even saving my life when I didn't want to be saved. Each call, my many problem calls, you've been there for me. You're part of my... continue

Dan, ER Tech

Recognition Date:
August 2017
Nominated By:
A patient's family member at the St. Elizabeth Campus

My uncle has been in your hospital for over 2 weeks. This past Thursday, an ER tech named Dan was training on the critical care floor & served as our nurse. He was friendly, empathetic, kind, extremely knowledgeable and efficient. If we had a question, he answered it or sought out the answer... continue

Erica and John in Respiratory

Recognition Date:
August 2017
Nominated By:
A patient at the St. Elizabeth Campus

I want to extend my thanks to Erica and John in Respiratory for all their kindness and guidance during my recent Pulmonary Breathing Test. They were very welcoming from the moment I walked in and eased my nervousness for a test that I had never had. During the test, they were informative about... continue

2A Staff at St. Elizabeth Campus

Recognition Date:
June 2017
Nominated By:
The sister of a patient

Compliments to all of the staff on 2A that took care of my brother. You made him feel good again, and start cracking his jokes; it helped him immensely. I can never thank you enough.

Faxton Urgent Care Providers

Recognition Date:
June 2017
Nominated By:
A Grateful Patient

Excerpts from a patient letter sent to one of our providers at Faxton Urgent Care

When I arrived at Faxton Urgent Care I was expecting an antibiotic and maybe a breathing treatment because I felt like my lungs hurt. Blood work along with a chest x-ray and an EKG were ordered.  You... continue

3C Unit and RNs Mike and Ryan, and Monique

Recognition Date:
May 19, 2017
Nominated By:
Sent by the daughter of a patient at the St. Elizabeth Campus

My father has been a patient on 3C for 10 days now...I can honestly say he has been given the best care and attention by the staff. I would like to especially mention RNs Mike and Ryan, and Monique. Truly, Mike has gone above and beyond his duties as an RN...It's great to see that there are... continue

MVHS Medical Group - South Utica Medical Office

Recognition Date:
April 28, 2017
Nominated By:
A Patient

I had my first appointment with the South Utica office and saw EJ. I would like to express my pleasure with her experience, knowledge and helpfulness through the entire exam. She listened and gave me some great medical advice. It was really, really awesome to have a provider that was actively... continue

Pediatric Unit

Recognition Date:
April 27, 2017
Nominated By:
Parent of a Pediatric Patient

My son was sent to St Luke's ER where we were promptly taken care of with a team of people who listened to us. He was admitted with pneumonia to the Pediatric Unit. I cannot begin to tell you how amazing the staff is. They did their jobs, did them well and took such good care of not only my very... continue

St. Elizabeth Medical Center Staff - Room 411

Recognition Date:
March 27, 2017
Nominated By:
Patient

I recently was a patient in your hospital in Room 411. My nurse on days was Iryna. She was beyond being outstanding. I felt such personal concern for my situation. The day charge nurse was Yelena. Her upbeat personality and nursing skill knowledge was wonderful. On the evening shift, a young man... continue

Neuro Peds Unit Staff

Recognition Date:
March 21, 2017
Nominated By:
Patient

I would like to compliment the wonderful staff in Neuro Peds. During five days last week, the hard-working nurses and technicians ensured that I was taken care of and comfortable at all times, no matter how busy the unit was. I would like to give a special thank you to the following nurses and... continue

Faxton Urgent Care

Recognition Date:
March 20, 2017
Nominated By:
Family Member of a Patient

A member of my family recently took her niece, an RN, to a local urgent care because of a lingering cold and respiratory symptoms getting more severe. The urgent care had sign saying it was a 3 hour wait to be seen. So they did the right thing and went to Faxton Urgent Care and were so impressed... continue

St. Luke's Campus Emergency Department Team

Recognition Date:
March 9, 2017
Nominated By:
The Son of a Recent Patient

My mother was recently in St. Luke's Emergency Department for evaluation and I just wanted to write about our experience. Theresa, the nurse on duty that day and Doreen, the nurse's aid, where outstanding! They were VERY helpful and provided anything that was asked for/needed, and proactively... continue

I-CARE Stories

Erin Ratajczak, MVHS Child Life Specialist and the ICU Care Team at the St. Luke's Campus

Recognition Date:
December 2017
Nominated By:
Mary Beth Dowling, RN

Erin helped our ICU Care Team and a family in an extraordinary way. Our patient, a father of three, came to us with advanced cancer. Upon admission to the unit his wife was beside herself....so worried about their children. I spoke with the wife at length and then went to see Erin to see if she... continue

Cardiac Cath Lab and CT-ICU

Recognition Date:
July 2017
Nominated By:
Cardiac Staff

On Wednesday, June 28, Cardiac Cath Lab employees Daniel Gallagher, RN, and James Bunch, RTR, assisted Dr. Laszlo Fuzesi and the CT-ICU staff at the St. Elizabeth Campus in placing an emergent IABP (Balloon Pump), ultimately helping to save a patient's life. They quickly responded to the call... continue

EJ Suh, NP - South Utica Medical Office

Recognition Date:
May 16, 2017
Nominated By:
Medical Office Staff

Social Services was handling a case of a husband and wife who suffer from dementia and other medical problems and hadn't seen a physician for years. Social Services asked if the South Utica Medical Office could see the couple on the same day. Unfortunately, because of the provider's schedules,... continue

St. Elizabeth Family Medicine Residency Program

Recognition Date:
March 13, 2017
Nominated By:
A Visiting Medical Student

To the ENTIRE Family Medicine Residency Program Staff: I want to let all of you know that it was an absolute pleasure working with all of you in January. Thank you very much for making my Family Medicine rotation such a wonderful experience!